Welcome to Starland Music !

Contact the Starland Music Advisory Service
on 01752 313 300 for telephone guidance

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Email team@starland.co.uk

SERIOUS ABOUT SECURITY

Starland Music's Privacy Policy 2016-18

This privacy policy sets out how Starland Music Ltd uses and protects any information that you give us when you use this website.

Our company is PCI compliant, approved by Security Metrics in August 2014, and last updated and approved on 30/8/2017. Starland Music Ltd has also been registered with the Information Commissioner's Office (ICO) with registration reference Z9318270 since 27th March 2006 and re-registered each year with current registration expiring 26th March 2019.

Starland Music Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.    We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2018, and has been re-written in observance of the GDPR regulations which will come into effect this year.

We may collect the following information:-

  1. name and job title - as an Education Supplies company, the data we keep is largely based upon teaching institutions, charities and other organisations.
  2. contact information including email, telephone and physical address
  3. Publicly-available information on the school or organisation you belong to (if registering on behalf of an educational institution     

What we do with the information we gather

We require this minimal amount of information to understand your institution's needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping of all transactions made by the Customer, to be able to send invoice copies and answer questions from Finance Officers about the institution's past business.
  • We may use the information to improve the range and selection of our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • Sale information will include essential details of address and primary contact to enable our couriers and fulfillment partners to deliver your order.  Your email address and delivery address will be shared with our warehouse partners Frederick Hyde Ltd and couriers (Parcelforce, UPS, DPD, TNT, Royal Mail) to enable us to send you delivery and tracking notifications.
  • From time to time, we may also use your information toacontact you by email, phone or by post. 

Social media policy

Starland Music Ltd is a specialist Education Supplies company running accounts with many schools, colleges and institutions.  We have no interest in keeping individuals' profile information,"likes" or other marketing information, and have deleted the company's rarely-used Twitter and Facebook accounts, to avoid any data entered by our customers inadvertantly being harvested by Facebook, Twitter or social media companies that they deal with.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We only use a few types of cookies, as we are predominanty an education supplies company.

Strictly Necessary Cookies:    These are cookies that are required for the website to operate properly. They allow us provide services such as account access, invoice copies, warranty registration and shopping cart functionality. If these are deactivated, a user will not be able to use these services.

Performance Cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.  These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.  We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Functionality & Advertising  Cookies: These cookies may also be used to provide services such as Social Sharing.  We do not use these types of cookies which are provided by social network services and other third parties, and have closed all social media accounts as they have minimal control over your data . They commonly set cookies which enable visitors to post links to, ‘Like’ or comment on a site through their social networks, and we do not currently use this material.

Summary:  Overall, our very limited use of cookies helps us provide you with a better service. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website only links to our separate Blog site which provides articles, information and reviews relevant to Music Education and solutions found on the Starland music site. These reviews may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your information

You may choose to restrict the collection or use of your information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not wish to be mailed
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at team@starland.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Company Secretary, Starland Music Ltd, The Barn, Uppaton Farm, Yelverton PL20 7LL 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.