Terms & Conditions (2018)

In these conditions, the following terms have the following meanings: 

"COMPANY"  means Starland Music Ltd and its fulfilment partners, Frederick Hyde Ltd. "CUSTOMER" means the customer of the Company.  "CONTRACT"  means any Contract for the sale of goods made by the Company with the Customer.  "GOODS"  means any goods forming the subject of such a contract, including parts and components incorporated in them.

THE GOODS:  All instruments and accessories supplied are new and boxed items unless specifically stated as being e.g. a "demonstration" model, prior to the point of sale. Instruments stated as being "demonstration" models may be offered at reduced prices.

TITLE:   Title in respect of goods shall not pass to the Customer until all moneys due by the Customer have been received in full by the Company.

OFFICIAL EDUCATIONAL ORDERS:  Upon establishing a credit account, we will require an Official Order number or written confirmation in most cases before despatch.  The package will be sent with a delivery note from our warehousing partners detailing the products shipped.  The invoice will be e-mailed to the contact on the order.  Payment must be made within 30 days of the invoice date, and full payment details are attached to the VAT invoice. The company reserves the right to insist on payment of a late payment charge if this invoice and reminder are ignored.

Orders may be placed by telephone, fax, online, or by posting an Order Form. No Contract shall come into existence until an Order Form has been completed, and received and accepted by the Company.

PRIVATE ORDERS:  All personal Orders should be accompanied by payment in full by Debit or Credit Card, or cheque (with the relevant card number, expiry date and issue no. where applicable) or electronic transfer of funds (details will be provided).  When payment is made by cheque, the number and expiry date of a Cheque Guarantee Card should be advised. The Company reserves the right to delay despatch until any cheque has cleared.  The Company reserves the right to make a charge to cover the cost of bank charges for international electronic transfers.  A telephone number must accompany all orders.  Any delivery guidelines :published on our web-site are approximate, and are shown for guidance only, and we strongly advise any time-sensitive orders to be placed over the telephone..

FORCE MAJEURE: The Company shall not be liable for any failure in the performance of any of its obligations under this contract caused by factors outside its control.

RETURNS:  If the goods you receive are faulty, please call us straight away, and you can return them to us in their original condition within 7  days forus to either repair or replace them.  If the goods you receive are not what you ordered, please return them to us in their original condition within 7 days and we will either replace them with the goods your ordered, or refund the cost of the goods and carriage. Please call us before returning any goods.  We cannot accept returned goods without prior notification.  On calling the Company you will be given a 'returns number'.  Please keep a note of the 'returns number' and quote this number when returning goods and in all correspondence.

We recommend that you use a recorded delivery service for all returns.  Orders are accepted on a firm sale basis only.  The Company does not operate an approval service for books or musical instruments, unless specifically organised in advance and in writing. Where products are returned without having been booked in and a returns Authorisation number received, goods may be subject to a 20% restocking fee with a minimum charge of £25.

REFUNDS:  As an Education supplies company, we rarely take money from schools in advance of shipping the goods.  On the occasion where deposits or advance payments are placed and the goods are not available, full refunds may be made or the Customer may apply the full amounr paid as a credit against other amounts due.  There may be a restocking fee (see above) before refunding the value of goods returned for credit.

ESTIMATED DELIVERY TIMES:  Each item on the website includes an estimate of the delivery time as a guide for our customers.  Large stocks of the popular items are held by our partner warehouses, but many specialist items are obtained to order.  Please ensure that you inform the sales team if your order is time sensitive, and we will double-check with the wholesaler or factory before processing the order further.  We encourage our Customers to check with us at the point of making an order if there is any specific requested date, for example for a school concert performance or a birthday, and our Sales Advisors will monitor closely the progress of the order.

CANCELLATIONS:  In the event that we are unable to obtain a specialist item as mentioned above, the Customer is given the option to cancel the order.  There would only be a cancellation charge if the Customer had authorised us to make a special purchase and then wished to cancel the order after it had been despatched by the wholesaler or factory.  In these rare cases, we seek to keep any such charge to a minimum

NON-DELIVERY OF GOODS: If your goods are not delivered to you within 7 days of the invoice date please notify us immediately, otherwise we cannot accept responsibility for the lost goods.

DAMAGE IN TRANSIT: Any claim for damage in transit must be made to the Company within 3 days of receipt of the goods.  Please check the cases and contents immediately upon receipt, and before signing for them.  Goods seen to be damaged should be signed 'Damaged in transit' and packaging materials should be preserved for inspection.  Damaged goods must be reported within 3 days of delivery.  If unsure, please sign for goods as ' unchecked'.

The Customer is strongly advised to retain the original manufacturer's boxes if possible, so that the goods may be safely returned to the Company.